Privacy Policy.

Who we are

Stitch & Sew is a tailoring, alterations and dry-cleaning business at 24–25 High Street, Loughborough, LE11 2PZ. For questions about your personal information, email stitchnsewlc@gmail.com.

Information you may give us

When you make an enquiry, you may provide your name, email address, and a phone number if you choose. You may also tell us the type of garment or item, the alteration or work you need, a preferred deadline if you have one, and any other information you choose to include.

How we use your information

We use it to answer enquiries, understand the work requested, communicate with you, help arrange fittings or appointments, provide services you ask for, and keep appropriate business records where necessary.

Depending on the circumstances, we do this to take steps you request before a service, provide an agreed service, handle enquiries as part of running the business, or meet legal obligations.

Enquiry form

Our website form uses Web3Forms, a third-party service, to process submissions and deliver enquiries to stitchnsewlc@gmail.com.

Bookings and other contact

Appointment bookings are handled by Square Appointments. If you choose to book, you leave this website and use Square’s service. Square handles the information you enter there under its own privacy practices; this website does not directly process Square account or payment details.

If you contact us through WhatsApp, your communication is handled through WhatsApp and its privacy practices apply. You can also contact us by telephone or text.

Google Maps and reviews

We show a Google map to help you find the shop and link to Google for directions, viewing reviews and leaving a review. Loading the map or following those links may involve Google processing information under its own privacy practices.

Sharing and keeping information

We do not sell personal information. We may share it where reasonably necessary with service providers used to run the website or business, or where the law requires us to do so.

We keep personal information only for as long as reasonably necessary to respond to enquiries, provide requested services, maintain appropriate business records or meet legal obligations.

Security

We take reasonable steps to protect personal information. No website, email system or internet transmission can be guaranteed to be completely secure.

Cookies and tracking

We do not use website analytics, advertising trackers, marketing pixels or marketing cookies on this site. The embedded Google map is provided by Google and may use its own technologies when it loads. Services you visit through our links may also use cookies under their own privacy practices.

Your privacy rights

Depending on the circumstances, you may ask to see the personal information we hold about you, correct inaccurate information, or ask us to delete it, restrict its use or consider an objection to its use. Some requests may be limited by legal or business-record obligations. Email stitchnsewlc@gmail.com to make a request.

UK data protection law may also give you the right to raise concerns with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Other services and policy changes

Web3Forms, Square, WhatsApp and Google have their own privacy policies for their services. We may update this policy if our website or business practices change.